PTS COVID-19 Update

As the outbreak of Coronavirus (COVID-19) continues to spread across the world and Australia introduces new restrictions for anyone arriving in the country from overseas we would like to take the opportunity to reassure our clients that our office will be operating as usual unless advised otherwise.  

Personalised Tax Services have put in place extra precautions to stop the spread of the virus.    

Minimising contact with clients

Measures we have put in place include the following:

  • Offering phone appointments
  • Offering digital platform appointments using Skype & Zoom Meeting
  • Offering the option of completing your income tax returns via email      
  • Clients will still be able to drop any information or documents into our office during business hours
  • Clients are also available to drop any information and documents into our office outside of business hours – we have a secure letter box and front gate in place to keep your documents secure
  • Follow up discussions with Karen or Greg can be arranged should you wish to work through any queries or concerns that you may have

Minimising contact between team members

Measures we have put in place include the following:

  • Each team member now works from their own office
  • Each team member has been encouraged to communicate via the telephone rather than face to face
  • We are currently reviewing the logistics of team members working from home

Clients attending our office in person

  • We respectfully request that any client who feels unwell does not attend our office
  • We also respectfully request any client attending our office uses the hand sanitiser provided in reception and maintains a 1-1.5 metre distance from all team members

We have staff members who have aged parents and grandparents that are particularly vulnerable to the Coronavirus and we do not want any of our team members transmitting the virus to their loved ones.

We appreciate your understanding of this situation and we will continue to provide the necessary support to ensure your all of your obligations with the ATO are met on a timely basis.

In addition if you are a business client you have our assurance that we are committed to ensuring your business continues to run smoothly.

We will continue to monitor the situation on a daily basis and provide updates when necessary.

Please contact our office should you have any concerns regarding your appointments or any of the points made in this post.